Shipping policy

 

Please allow 2-5 days for processing on all orders. Processing time is in addition to your selected shipping speed.

All retail items are shipped USPS in the United States. If an item arrives damaged, send us a message at yelena@divinegemcat.com with your order number and photos showing damage and we will issue store credit since all items are one of a kind and handmade.

Please note the shipping times estimated at checkout are not guaranteed by our store_ as items are shipped by USPS.  "DivineGemCat" is not liable for items damaged in transit. 

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be repaid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. 

"DivineGemCat" is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.

In the mean time we are not shipping internationally